btk33 Privacy Policy — Your Information Is Our Responsibility

1.1 Purpose of the Policy

Your privacy is our top priority at btk33. Through this Policy, we aim to be transparent about what information is collected, why it is collected, how it is used, and how long it is retained. Our goal is to give you the confidence to use our platform with complete peace of mind and trust.

1.2 Applicability of the Policy

This Privacy Policy applies to all services of btk33, including website browsing, account registration, deposit and withdrawal activities, gameplay, customer support services, and promotional communications. By using this site, you consent to the terms of this Policy.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (to confirm age 21+)
• Username and password
• Mobile number (for verification)
• Country and currency preference

2.2 Identity Verification Information (KYC)

To maintain a secure environment and prevent fraud, we may request the following information for identity verification when necessary:

• Copy of National Identity Card (NID) or passport
• Proof of address document
• Payment method verification-related information

2.3 Transaction Information

Payment-related information is processed to facilitate deposits and withdrawals, including mobile banking numbers (bKash, Nagad, Rocket, Upay) and bank account details. We never store full card numbers or PINs.

2.4 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time and date of website access
• Pages visited and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Login activity and session details

4.1 Payment Processors

Necessary financial information is shared with payment gateway providers (bKash, Nagad, Rocket, Upay, and banks) to complete deposits and withdrawals. All these institutions follow their own strict data protection policies.

4.2 Technology Service Providers

Service providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access specific technical data for the operation of game software and the platform — solely to ensure quality of service.

4.3 Legal Authorities

In the case of court orders, legal proceedings, or legitimate requests from law enforcement agencies, information may be provided in compliance with applicable law. In such cases, we provide only the minimum information necessary.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. However, the terms of this Policy will remain in effect in such cases.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, perform security verification, and remember your preferred settings. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and account preferences. They make your experience easier and more personalised.

5.3 Analytics Cookies

Analytics cookies are used to understand how the platform is used and to improve the quality of services. This information is processed in a completely anonymous manner.

5.4 Cookie Controls

You can control or delete most cookies through your browser settings. Please note that disabling essential cookies may cause some features of the website to not work properly.

7.1 Account Information

Information is retained for as long as your account is active and for the period required to meet legal obligations after the account is closed.

7.2 Transaction Records

Records of financial transactions are retained for a specified period in accordance with legal and regulatory requirements. These records may be used for dispute resolution and audit purposes.

7.3 Marketing Data

Information used for promotional communications is retained until you withdraw your consent or until it is no longer relevant. You may unsubscribe from marketing communications at any time.

8.1 Right to Access Information

You have the right to request to see what information we hold about you. This request can be made through our support team.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your stored information, you have the right to request a correction. You can update most information yourself through your account settings.

8.3 Right to Delete Information

In certain circumstances, you have the right to request deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.

8.4 Right to Withdraw Consent

You have the right to withdraw your consent at any time with regard to marketing communications or optional data processing. Withdrawing consent will stop future processing but will not affect prior activity.

8.5 Right to Lodge a Complaint

If you believe we have violated your data rights, please contact us directly first. We are committed to resolving your complaint within a reasonable time.

9.1 Age Restriction

btk33 services are exclusively for individuals aged 21 or older. Age verification is mandatory at the time of registration. Information from minors is not knowingly collected.

9.2 If a Minor's Information Is Identified

If we become aware that a minor has created an account or provided information, we will immediately close that account and delete all associated information.

10.1 Notice of Changes

If significant changes are made to the Policy, a notice will be published on the website. Registered users may also be informed by email. Continued use of the website after changes have been made will be considered acceptance of the new Policy.

10.2 Date of Updates

The "Effective Date" is stated at the top of this Policy. You can visit this page at any time to view the most recently updated Policy.